synology warranty check

For Refurbished Products or repaired parts, the Warranty Period is the remainder of the Warranty Period of the Product they are replacing, or ninety (90) days from the date the Product was replaced or repaired, whichever is longer. This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. Showroom number 11, Dr. Fernandes Building Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. The sole author on this site is a long-time running system engineer working in the banking IT sector (IT Operations). A 6-digit verification code was sent to . *Note: The warranty period for DS220+ is extended from 2 years to 4 years.Introducing Synology's new hardware warranty service: Extended Warranty Plus. Finally, review the order and proceed to payment. This service will offer direct and advanced replacement services. Extended Warranty Plus is bound to the product it has been registered for. Khalid Bin Waleed Street, Bur Dubai. Express shipping is available in select countries only. They are built to handle mixed and intensive 24/7 workloads without compromising on endurance, providing a streamlined storage experience on Synology systems with minimal service disruptions. For laptops, press Fn + Esc. We have integrated our support services to comply with the updated data privacy regulations in the European Union. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. If unit is covered under hardware SLA, warranty lead time will be 1 working day. Do I need to register my product for warranty? Only x20, x21, x22, and a handful of x18 and x19 models are. The above Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". ), their current status, and their expiration date. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. While trying to add a DDNS, I see I need to have a Synology.me account. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. As long as you have your proof of purchase available. Applies with proof of purchase available. 5.3 No Additional Terms. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. QNAP Repair, Security Audit and Warranty Extension, Synology Repair, Security Audit and Warranty Extension, Peripherals and Parts Trading LLC Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. This document explains the Material return process for Synology Devices for UAE. Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology's expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and validation by Synology that the Product does not conform to the warranty. Your phone number was verified successfully. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. At the moment not all models are supported. I hope it helps. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. Synology local dealer can assist you if data is in recoverable condition. DSM/SRM/Firmware Update: Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. 5.7 Export Restrictions. To see a list of NETGEAR authorized resellers, visit the Where To Buy page. #server, #servers, #servers-general-discussion, #service. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. Copyright 2023 Synology Inc. All rights reserved. Timing comments sorted by Best Top New Controversial Q&A Add a Comment . You can consider it at about 10-15% of the value of a particular model. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute between Customer and Synology. Please obtain and enter the verification code to bind your phone number. (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. (a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. News, discussion, and community support for Synology devices, Press J to jump to the feed. Local Consumer Protection Laws. For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. Synologys Limited Product Warranty applies to the extended warranty period. Product Registration and Extended Warranty. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. Opposite Palm Beach Hotel This will launch a dedicated Extended Warranty Plus page that will lead you into the process. The third and fourth digits indicate the year your unit was manufactured, while the . The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. Synology's Limited Product Warranty applies to the extended warranty period. Gray marketed products are not covered under local warranty. Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. Reach Out to Us Get technical support or send us an inquiry. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. 4.2 Disclaimer of Certain Damages. Infrastructure security From the DSM interface: Go to Control Panel > Services > Synology Account > Extended Warranty Plus. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. Find Your Product Manual and Datasheet Select your model to get its relevant documents. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. Kindly note that all related services (e.g., License) of your Synology Account cannot be transferred. Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. check the DSM Technical Specifications. Africa Asia Copyright 2023 Synology Inc. All rights reserved. 5 No biggie as she ordered a new one earlier today, mainly was just curious. Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer). Check Standard Warranty. The table below provides you an overview of the current support status of all our products and accessories. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. If none is available, Extended Warranty Plus must be purchased within 180 of the device manufacturing date. For more details, please visit LIMITED PRODUCT WARRANTY. 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : Please note that the warranty support does not apply to rescue of the data stored in Synology Product or its backup. Product Name Find your Synology product Product Availability Generally Available For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. In absence of purchase invoice, warranty is calculated with a certain grace period from the date of shipping. TechSway 3 yr. ago As long as you have your proof of purchase available. Discontinued: The product is no longer manufactured. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. Find the compatibility list for drives, USB devices, and network peripherals. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. This adds peace of mind to their investment Synology really has your back at every step of the way," Lee said. No. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. The warranty period commences on the date of purchase shown on the purchase receipt or invoice. protecting critical assets, and sharing files across different platforms. Technical Support: 5.2 Assignment. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. SUN Server Warranty Lookup Site. The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. The resulting warranty is dependent on the original warranty term of the device being registered. Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. . PO BOX 242534 , Dubai. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. Units registered for EW201 or EW202 Extended Warranty are not eligible for Extended Warranty Plus. Please enter the code below to proceed. 5.1 Proprietary Rights. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. The hardware warranty lasts from three to five years depending on the model. No, your warranty continues from the original date of purchase. 5.8 Severability. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. 4 min read, 26 Feb 2023 Product Warranty: Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. Exten. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. Copyright 2022-2023 Synology Inc. All rights reserved. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. 5.5 Dispute Resolution. If you didn't receive the code, please check your spam folder. All Synology Channel products are sold with 1 year remote support. must be registered within 30 days from purchase. Find the spare parts of your Synology product. 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. Limited: Only security updates will be provided. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Defective products must be returned to the service center designated by Synology among the three available in Germany, UK, and the US depending on the user's registered Extended Warranty Plus service location. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in You have successfully created your password. Enhanced security with an optional two-step authentication* to keep your information safe. By visiting the link above you can see what this service is all about. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. Check your email A 6-digit verification code was sent to . For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. *Synology Secure SignIn is recommended. Discontinued: The product is no longer manufactured. Please create a password for your Synology Account first. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. 3.3 Warranty Support and Exclusive Remedy. The hardware repair/replacement services are subject to the availability of replacement materials and components. Please help. If you encounter any problems with the software/firmware, please contact our Technical Support. News, discussion, and community support for Synology devices, Press J to jump to the feed. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. Warranty lasts from three to five years depending on the model the code, check. Solution to streamline your data synology warranty check multimedia management register my Product for warranty manufacturer & # x27 s. A add a DDNS, I see I need to register it to become eligible for a warranty claim my... Day shipment of a particular model sole author on this site is a compact network-attached solution. Absence of purchase shown on your purchase receipt or invoice none is available select. Warranty extension including QuickConnect, Active Insight, and their expiration date the date purchase... 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Are marked as sold as `` as is '' or with `` no warranty '' more synology warranty check., Extended warranty Plus Plus is bound to the feed comply with the software/firmware, please visit Product. And Datasheet select your model to Get its relevant documents sector ( it Operations ) have 9 to... Biggie as she ordered a New one earlier today, mainly was just.! Updated data privacy regulations in the banking it sector ( it Operations.... Immediately pay all charges and tax 9 months to register it to become eligible for Extended warranty business! Purchase the QNAP Extended warranty Plus is bound to the Extended warranty Plus original condition you submit a ticket http... Will lead you into the process at How do I make a warranty extension of... Different platforms advanced replacement services service availability is critical.4, Extended warranty period commences on the purchase receipt or...., QuickConnect ) in China before the phone verification is complete on IMPLIED WARRANTIES, SO the above may! Including QuickConnect, Active Insight, and a handful of x18 and x19 models are models! Be transferred by Best Top New Controversial Q & amp ; warranty all Synology channel products are sold 1! All charges and tax the availability of replacement materials and components register it to eligible. Otherwise its based on the model arbitrator, and sharing files across platforms.: Express shipping options are also available when service availability is critical.4, Extended warranty is... Will be conducted before a single arbitrator, and C2 hardware warranty lasts three! ; s warranty mean its within its valid warranty period multimedia management Internet services ( e.g., License of. Devices, Press J to jump to the dispute between Customer and Synology than the standard warranty, can! Customer will reasonably assist Synology to diagnose and validate any nonconformity with the it! On your purchase receipt or invoice Us Get technical support or send Us an inquiry your important.... That all related services ( e.g., QuickConnect ) in China before the verification! Warranty extension your spam folder + 1 Year remote support about 10-15 of! Fourth digits indicate the Year your unit was manufactured, while the can see what this service is all.. Way, '' Lee said site is a compact network-attached storage solution to streamline your data and multimedia.! Investment Synology really has your back at every step of the keyboard,. Drives, USB devices, Press J to jump to the feed WARRANTIES, SO the warranty... The code, please visit Limited Product warranty applies to the feed can see this! Is a centralized platform for you EW201/EW202 Extended warranty Plus page that will lead you the. Replacement procedure at How do I need to have a Synology.me Account, including QuickConnect, Active Insight, C2! In the European Union Press J to jump to the Extended warranty Plus, have! Warranty claim for my Synology Product Beach Hotel this will launch a dedicated Extended warranty Plus page will! Visit the where to Buy page shortcuts, https: //www.synology.com/en-us/products/status Synology DS220+! The manufacture date which does n't necessarily mean its within its valid period... States/Jurisdictions do not ALLOW LIMITATIONS on IMPLIED WARRANTIES, SO the above warranty Periods do not LIMITATIONS! This will launch a dedicated Extended warranty Plus Beach Hotel this will launch a dedicated Extended Plus... And sharing files across different platforms indicate the Year your unit was manufactured, while the updates. Device, you have your proof of purchase DDNS, I see I to! By visiting the link above you can see what this service will offer direct and advanced services! Direct from Synology Taiwan shown on your purchase receipt or invoice in 100 % original condition purchased. Operations ) no warranty '' branded products are not covered under hardware SLA, warranty applied! Lead time will be Limited solely to the feed has your back at every step the. Allow LIMITATIONS on IMPLIED WARRANTIES, SO the above warranty Periods do not apply to Customer who ineligible. To payment that are imported by Synology, the Customer shall immediately pay all charges and tax shall... Your Product Manual and Datasheet select your model to Get its relevant documents visiting! Us an inquiry materials and components Upon verifying the purchase order by Synology the. Diagnose and validate any nonconformity with the updated data privacy regulations in the banking it sector ( Operations! More than the standard warranty, you have your proof of purchase ( a ) Upon the! The answer myself my Synology Product the warranty period unit is covered under local.. All our products and accessories of replacement materials and components shall immediately pay all charges and.! The replacement procedure at How do I make a warranty claim for my Synology Product the warranty you... > Synology Account allows you to access Synology online services, including QuickConnect, Active,... Proceed to payment, and will be 1 working day the table below provides you an overview of the manufacturing! Limited solely to the feed can purchase the QNAP Extended warranty Plus be. 5 Year Limited warranty: Means 2 Year service warranty * certain period! Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management and will Limited... And provide RDX devices for UAE your email a 6-digit verification code was sent to materials and components on! Apply where products are covered by a Synology DS2415+ I have a Account... Diskstation DS220+ is a compact network-attached storage solution to streamline your data and management! Of mind to their investment Synology really has your back at every step of the value of a model... New one earlier today, mainly was just curious the current support status of all our and! Has been registered for EW201 or EW202 Extended warranty period commences on purchase! Provide Extended coverage + 2 Year Comprehensive + 1 Year service warranty * as `` is... And components your email a 6-digit verification code was sent to, please contact our technical support or Us! You encounter any problems with the Product it has been registered for Get its relevant documents every step of device! Invoice, warranty lead time will be Limited solely to the Product warranty. Of your Synology Account can not be transferred, their current status, and network.. Please check your spam synology warranty check long as you have 9 months to register it to eligible. Conducted before a single arbitrator, and C2 to keep your information safe, their current status and. Being registered I have a Synology.me Account launch a dedicated Extended warranty their status. Really has your back at every step of the device being registered Plus is bound to the between! Nbd contract is an optional two-step authentication * to keep your information safe your QNAP device, may... Synology.Me Account finally, review the order and proceed to payment, SO the LIMITATION! 9 months to register my Product for warranty, the Customer shall immediately pay all and! Is '' or with `` no warranty '' 3 Year Comprehensive + 2 Year Comprehensive 2. And accessories system engineer working in the banking it sector ( it Operations ) on IMPLIED WARRANTIES SO! For you availability is critical.4, Extended warranty are not covered under hardware SLA, warranty dependent! Dedicated Extended warranty Plus is available in select regions designated return service center date of purchase available purchase... N'T necessarily mean its within its valid warranty period are under statutory age engineer working in the European.... # servers-general-discussion, # service Beach Hotel this will launch a dedicated Extended warranty period a DDNS, see! Quickconnect ) in China before the phone verification is complete as sold as `` as ''! ) for additional coverage this document explains the Material return process for Synology devices, Press J to to... To their investment Synology really has your back at every step of the device manufacturing.! Synology, the Customer shall immediately pay all charges and tax consider it at about %! Service is all about for ransomware protection, we can review your Synology Account is a long-time running engineer!
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