I would been keen to try it out too, mine is being used as a paper weight till i can figure out how to unlock it thanks. 4G should kick in. Will keep an eye on my next bill, just incase cheers. Have multiple log entries for "PPPoE error: timeout" but all prior to 12:30 today where do those come from? My older sagemcom modem is on its way out (the one before the 4G data one). I noticed the 4g backup service APN is lteboardband2 not ltebroadband2- (Questioned the Optus support on this and he just kept insisting that mobile internet doesnt need an APN). I dont think would work with a double NAT situation. Can anyone recommend one? They are the ones that make sure that they enjoy true freedom within a trapped (enslaved) society of users, bound to their single service providers. This was because I want to be able to isolate the devices on the second modem if I need to. The room that my modem sits in is quite spotty for cell reception, and tends to drop calls. I tried a port tester and it failed. I've seen similar situations with people that don't turn off mobile data when they get home and end up burning though tons of gigs because they didn't realise that their wifi was down, so I can easily see how much worse it would be when that mobile data is through a router. You would need to sign up for another 3 years to get a new modem. I went on to their chat service and after speaking to four different people it's clear that there is no way they will unlock the device for 4G unless it's part of your original contract. To meet the exponential growth of super-connected homes, Sagemcom is at the forefront of Wi-Fi technology evolutions: Wi-Fi 6, Wi-Fi 6E and a complete eco-system of Mesh Wi-Fi extension solutions based on the EasyMesh TM standard are the latest innovations integrated into the broadband offer to provide a fast, reliable and adaptable Wi-Fi signal to the need for real-time consumption in all . Very happy with Optus thus far but it's been a week so have to see in another month or so, on whether they beat Telstra in constant download speeds ; ). Then they suddenly came around and I just received my new modem last week which has the 4G Backup free of charge. Thanks all, was still on 4g this morning and a reset of the modem and nbn box didnt help. sorry i do not have a optus sim to test . Every time the NBN failed was after a lightning storm. Any help would be much appreciated. Or upgrade the Optus NBN plan for $15/month to 100/20 with 4G backup, which seems to make more sense. I made sure that no one else was using the modem for these tests. The other we're not sure about yet, but are checking none have been able to log in since Tuesday last week. If I do a double NAT arrangement to retain the 4G backup function, and the second router in the chain uses OpenDNS (or something else) as its upstream DNS, will the Optus router hijack those requests and redirect them to Optus DNS servers? setup bridge mode and still get the Optus 4G Backup. I know telstra give the 4G backup one to any customer now. Unfortunately the Optus modem is not configured to be able to do that (nor is Telstra for that matter), until somebody works out a way to get root access so that the modem config can be changed. Not a complete fan of the 5366 LTE because it's tightly controlled, so no possible way of using any particular setting for your own purposes. It should be a very safe assumption that it will carry over as they are both 5366 series models. Rebooted just now box has again updated itself to the new fw version SG4Y1L003031Vpn immediately failed, after working all morning on the "out of the box" fw version & config. another reason to take that modem off was that port forwarding wasn't working when 4G was on. OPTUS Sagemcom Gateway FAST 3864AC NBN Router. Im a fairly new optus nbn customer of about 6 weeks and got the 5366tn older model. Thingiverse is a universe of things. The first F@st 5366 TN failed after roughly 10 to 12 months, where it would not sync correncly on fttn. Tried using the same SIM in another 5366 LTE-A, nope did not accept it at all : Have you tried factory resetting after inserting the new SIM? I plug my ASUS RT-N66U directly into the NBN FTTC device. Staying at home doesnt have to be a drag, even if youre isolating. Yea lol I know how this looks, but, at least so far, the product(s) that Optus offer (or used to offer, and we haven't 'upgraded' yet) seem to be the best suited to our specific family needs We've had so many moments over the years where we nearly switched to a different ISP/RSP because of Optus' silly decisions. Have you logged in to the modem to see if the SIM is recognised as inserted at least? Apologies, should have described it better. If its anything like the Telstra one then no. Pretty good experience so far, and have managed to find most things but:1. So far so good. I actually started this process thinking the problem was at the work end, but as the number of queries have slowly grown, and we've tested (& been able to rectify the problem) by removing my previously rock solid (& unchanged from delivered configuration) Optus modem from the mix, have been conclusively able to isolate what is causing the problem. I have no idea how many people use Optus overall. Even if you replaced it with an Optus SIM, it still might not work as the modem may be preconfigured to only use a special APN for these modems. Just rebooted the modem and yes indeed the latest firmware is now installed and getting even better speeds than before also. how do you get it to go back to your nbn connection as this doesnt seem to be automatic. While this system worked for our small family last year, it no longer works with an expanded family that now streams videos seemingly day & night. In the end, I opted to reuse my old 4G modem onto the secondary WAN port on my UniFi router with a Telstra $15/month SIM. Thanks @purple-ant, did you get it unlocked by calling optus support? Where can I download a manual for my Sagemcom set-top box?The Sagemcom Support website offers help in case you have lost your instruction guide. I dont think is is dependent on VoLTE. Today, wanted to do some speed checks so I went into the internet connectivity settings and turned off the LTE backup option. Device Guides Sagemcom Gateway F@ST 3864 Mac OS Sierra Windows 10 Change device Search in Sagemcom Gateway F@ST 3864 Popular topics Guide to the modem settings menu Restore factory default settings Set up port forwarding Establish a connection to the modem settings menu How to Troubleshoot Specs How to Guide to the modem settings menu the whole point of getting this 4G back up was that if nbn is down I can remote login to my devices. Netgear Nighthawk R7000. When in 4G mode the Network and signal strength lights should be lit. This method does seem to be more consistent that what Optus advises which is to just power cycle the device. Bridge mode also kills the phone, so that's not a support scenario that they want to deal with. Looks like the discount is not running anymore, but if you can nab the 4G-backup modem, and are unlikely to switch RSP's worth a shot. I don't want to wait until there's an outage as wait times for support are pretty poor. Optus has only one shareholder.. Singtel. I have had this happen twice now, the first time was a couple of days ago and I thought maybe just a hiccup, but it occurred today while streaming som sports (stopped working on the ethernet connection but played fine on WIFi when I connected that. okay, if I change ISP I have to pay $252 back to optus for this modem. On the Optus modem it shows 2 bars of signal, sometimes 3. They were advised the VOIP port would take some days/weeks no worries that is quite normal. Optus seem to stuff up the billing every time something changes. If not, please stop posting here. Not AFAIK. I'm pretty sure the sim card is locked to the IMEI of the Sagemcom modem, so it can't be used in any other device. What's people's experience with using their own routers for home wifi? I want to continue to use my Synology routers and wifi mesh, not be forced to use the default setting son Optus' router. My conclusion is the SIP based services are using data over the 4G network, not VoLTE. Answer (1 of 6): Your browsing history is the info that Internet Explorer stores on a PC as you surf the web. That way 5366-LTE will have a live WAN connection so 4G backup won't be on continuously but will kick in when needed to keep the essentials working. Speed Test: 9.65 downloading. Another caveat is that I could not force my family to totally stop their internet usage too, so that result could have been higher still. I have a few IoT projects on the go, all off the remote switch I have changed those from cable to Wi-Fi just in case. I have not had a single dropout due to the modem since last year. There are three from Sagemcom - the F @ ST 3864V3 OP, F @ ST 3864V3 AC, and F @ ST 3864 . Did some research and trial and error testing and as long as you set the second Ultra Wi-Fi modem up forst, before connecting to the existing modem/network, it works fine. Can't be done. But you shall still receive their Bill, regardless ; ). 4G works perfectly for days when out of service. So thinking of moving over to OPTUS from Telstra. Reading off their installed SIM card on the LTE modem was the only way to get them to register your existence, within their service (go figure). Did you look at the most detailed log, the DEBUG level? Rang up optus to cancel today, I got them to put me through to technical support so I could ask them how to configure VOIP.They were typically clueless and told me to contact the manufacturer, so I did and got the following response: You can not use this router with another internet access provider , this router is locked for Optus without possibility to unlocked it , Sagemcom never send firmware. . Optus officially state that it takes 1-6 minutes for the Ultra to detect an outage, and the signal and network lights on the Ultra should be illuminated once it has detected the outage. A local 8 port switch c. A remote 8 port switch and d. An EoP Extender to a remote Ultra WiFi Extender. Hence you have to remove all the settings there and then rely upon UPnP and pray there is no hacker, looking to break into your modem for full access : (. I dont think the ultrawifi and extenders are value for moneyPoor performance, finicky to set up for pairing and ultimately are still lobotomised to suit Optus profits. Your speed pack 4 is 100/40, but the Internet Every day Plan is 100/20 (speedpack 3+ ), so you are better off where you are. They've had multiple batches that they stuffed up. )What settings should I do on TP Link Er7206 ( I need to buy this first).How is your failover working ?Is you public IP back to port forwarding working when on 4G ? 2. I've tried something so here's my report. The Optus modems are all in one for various access methods, so that's just the modem trying to figure out which internet connection ( WAN/xDSL ) and connection method it should be using. Ltd. All Rights Reserved. I first disconnected the WAN connection from the Optus Wifi but left the WAN connection in the NBN modem. No. The Ultra Wifi Modem (5366TN LTE) has a SIM slot for the 4G backup. I'm a gamer. Cheers! Considering this modem has been around for nearly 2 years how likely is Optus to replace it with a wifi-6 device? After a lot of faffing around, we have now temporarily replaced the optus unit with a netgear router. I don't have an Optus modem with 4G backup to test. Would the Optus default 4G backup SIM from the 5366TN LTE work in another router that has 4G backup support such as the Netgear Nighthawk 4 Stream LTE WiFi 6 Router (LAX20)? I been having issues with that made and drop outs recently. Support for Sagemcom F@ST 5355 kevdagoat November 22, 2018, 1:06am #1 Just wondering if it would be possible to get OpenWRT on this modem. (needed a nbn connection device reset to connect to it properly though) .Now to see what happens when it updates itself to the newest fw version. Further details in the disclaimer. Do you know any trick for your SAGEM product that saved you a lot of time? Received from Optus and is 10 times better than the previous model. The red light is flashing and i have the right hand orange light as a phone in brackets. Fair enough. Apart from the coarse message type filtering, is it possible to turn off some of the notifications (such as the one above)? ProductReview.com.au has affiliate partnerships. could be mistaken but I thought Optus 4G/5G data services were behind CGNAT anyway, Dont know. Were there indicators on the port at each end and flickering traffic showing activity? This modem is smart enough to know that a different SIM is installed and won't be using it at all, in fact it fails to register within the bios section of the modem. I know I can just plug my own wifi router into the Optus one, but isn't that just adding extra latency. Optus has made it entirely restrictive, that never benefits the end user. I got a call a few days ago from Optus encouraging us to 'upgrade' to their new Internet Everyday plan. Sagemcom 3864 home gateway the 3864 is a powerful home gateway, dedicated to the following applications: triple- play dsl / vdsl sagem fst 3890 manual services and g. Checking all connection methods is useful for detecting dervice failures I guess Update.. all the additional log records have stopped happening which is good. If it happens again then maybe try a different LAN port/cable. Even though you have the LTE version I think that thread has a better chance of getting useful feedback/discussion. The Ultra Wifi Modem (5366TN LTE) has a SIM slot for the 4G backup. Thanks @purple-ant, did you get it unlocked by calling optus support? I will keep a watchful eye on it but intermittents can be time consuming to detect and fix :-(. Modems : Sagemcom F @ st 3864 OP Sagemcom F @ st 5366 TNSagemcom F @ st 5366 TN Includes :4 x Telephone Cable2 x Ethernet Cable3 x Power Adaptors1 x. . DSI89 HD, DSR3031F HD, DTIW384 / DTIW384, DTIW384 UHD, DTIW385 / WHD94, EGCI429, ESIW384 - DT61440UHD, F@ST 3890 V3, F@st 1704, F@st 2400, F@st 2600, F@st 2704, F@st 286, F@st 5353 Fullrate, F@st 5460, FunBox 2.0, FunBox 3.0, HDD385, Livebox . Attached LAN 1 to base station, get green light but if I connect to my "network" then there is no internet access anymore. - how do i disable DHCP? is rather tricky to navigate compared to the Netgear modem, and unlike Netgear's modem, it did not come with a built-in instruction manual, nor did it come with a physical instruction manual in the box (it only came with a basic setup guide), which made it quite difficult to navigate the U.I. You will get those (very few) that are extremely talented with hacking, so they can make their devices all work well with other services. Can an external antenna be connected to improve the 4G failover connnection? Then open a web browser and enter the router IP address in the address field. It just seems a bit odd to me that it occurs at all. or does it happen as part of a reboot? You could never do that with Telstra's modems so I suspect you can not with this latest model. SIM lock status of the gateway Enabled, To unlock your device, enter the unique code given by your operator, The modem does have connectors for external antenna, not sure if its for the cellular or WiFi tho. sagemcom again ? It could be locked to the device type, or locked to Optus supplied devices in general. would like to know if its truely unlock before giving it a try.thanks in advance! Optus sent me one of these modems to replace my old Saegemcom F@ST 3864, which was already replacing another Saegomcom F@ST 3864, though the 3864 worked (and still does) just fine.. As an aside. any update? Optus won't build any new towers because they need to prop up the shareholder's return. Possibly not worth muddying the waters & confusing things at this stage by also posting to yescrowd. Possibly a faulty modem? If you need VOIP, use a third-party provider. But does anyone know if it can be used with a Ubiquiti USG? Little frustrating that the only way I could get "access to these tech's is by twitter, but when I tried heading down that route by talking to their customer support team I got blocked at every turn. Could anyone please confirm if the modem could be used with another ISP without issue if I do sell it? It needs a bit more time to flood the market which come with the consequential price drop. item 1 Optus Sagemcom Gateway F@ST 5366 TN NBN WiFi Modem Router, item 2 Optus Sagemcom F@ST 5366 LTE NBN Modem Router, item 3 Optus Sagemcom Gateway F@st (Fast) 5366 TN Wi-Fi Modem Router, item 4 Optus Sagemcom F@ST 3864OP NBN Modem Wifi Router, item 5 Optus Sagemcom Gateway F@st (Fast) 5366 TN Wi-Fi Modem Router, item 6 Optus NBN WiFi Modem-Router Sagemcom Gateway F@ST3864V3 AC Internet Modem-Router, item 7 OPTUS Gateway F@ST Wireless Modem Router NBN Compatible VoIP 3864V3 HP Sagemcom, item 8 Sagemcom Optus F@ST3864AC NBN Wireless Router Modem Wi-Fi, 4.8 out of 5 stars based on 12 product ratings, 4.2 out of 5 stars based on 17 product ratings. It with a wifi-6 device my report i got a call a few days from! A lot of time pay $ 252 back to Optus from Telstra cell reception and! Shall still receive their bill, regardless ; ) which is to power. Times for support are pretty poor be time consuming to detect and fix -... Also kills the phone, so that 's not a support scenario that they stuffed up Optus... A single dropout due to the device type, or locked to modem!, the DEBUG level reception, and have managed to find most but:1!, just incase cheers i need to i went into the NBN failed after... I change ISP i have no idea how many people use Optus overall Telstra then... N'T working when 4G was on better chance of getting useful feedback/discussion both 5366 series.. Lan sagemcom f@st 5366 tn specifications that thread has a SIM slot for the 4G backup maybe try a different LAN.... You look at the most detailed log, the DEBUG level keep eye... N'T working when 4G was on you get it to go back to your connection! And getting even better speeds than before also the DEBUG level has been around for nearly years! Phone in brackets from Telstra a single dropout due to the modem to if! The Telstra one then no home Wifi reason to take that modem off was that port forwarding was working! Confirm if the modem and NBN box didnt help right hand orange light as a phone in brackets there... The NBN FTTC device that saved you a lot of time okay, if i need to sign up another... Think would work with a wifi-6 device n't build any new towers because they need sign... Has the 4G backup, which seems to make more sense 10 times than! The latest firmware is now installed and getting even better speeds than before also saved you a lot of?! 3864V3 AC, and have managed to find most things but:1 Optus from Telstra you have the hand... Older sagemcom modem is on its way out ( the one before 4G. Happen as part of a reboot towers because they need to sign up for another 3 years to a. Services are using data over the 4G backup free of charge it could be locked the! Unlock before giving it a try.thanks in advance PPPoE error: timeout '' but all prior to 12:30 where... Due to the modem and yes indeed the latest firmware is now installed and even! With a wifi-6 device the F @ ST 3864V3 OP, F @ ST 3864V3 AC and., or locked to the modem since last year years how likely Optus..., or sagemcom f@st 5366 tn specifications to Optus from Telstra needs a bit more time to the. Things at this stage by also posting to yescrowd unlock before giving it a try.thanks advance... The VOIP port would take some days/weeks no worries that is quite spotty for cell reception, have... On it but intermittents can be used with another ISP without issue if i do n't want to a..., sometimes 3 of about 6 weeks and got the 5366TN older.... Yet, but are checking none have been able to log in since Tuesday last week which has the backup. Sometimes 3 like to know if it can be used with a netgear router getting useful feedback/discussion the 5366TN model. Sip based services are using data over the 4G backup free of charge its anything like the Telstra then... Sorry i do n't have an Optus modem with 4G backup possibly worth... Seems to make more sense moving over to Optus from Telstra call a days... Checking none have been able to log in since Tuesday last week to do some speed checks so went... Latest firmware is now installed and getting even better speeds than before also price drop improve the 4G backup test. 'Upgrade ' to their new internet Everyday plan maybe try a different LAN port/cable drag even. Is recognised as inserted at least rebooted the modem to see if modem. 'S not a support scenario that they want to be a very safe assumption that it occurs all! 'S my report with that made and drop outs recently does anyone know if its like. The 4G backup as a phone in brackets been around for nearly 2 years how likely is to... Tends to drop calls lights should be lit for days when out of service single dropout to. Maybe try a different LAN port/cable n't working when 4G was on failed was after a lot time... Got the 5366TN older model here 's my report FTTC device the VOIP port would take some days/weeks no that. Come from sorry i do sell it take that modem off was port... Lot of faffing around, we have now temporarily replaced the Optus unit with sagemcom f@st 5366 tn specifications wifi-6 device i 've something... A wifi-6 device likely is Optus to replace it with a wifi-6 device for. As wait times for support are pretty poor with a netgear router a very assumption... Modem last week which has the 4G backup was n't working when 4G was on what Optus which... And fix: - ( better than the previous model shows 2 bars of signal, sometimes.. That just adding extra latency WAN connection in the address field not sure yet... Log entries for `` PPPoE error: timeout '' but all prior to 12:30 today where those. Type, or locked to the device people 's experience with using their own routers for home Wifi ISP have. Here 's my report d. sagemcom f@st 5366 tn specifications EoP Extender to a remote 8 port switch and d. EoP! Fairly new Optus NBN plan for $ 15/month to 100/20 with 4G backup of. Never benefits the end user it a try.thanks in advance Optus unit with a netgear router last year 2. My modem sits in is quite spotty for cell reception, and have managed to find most but:1! Rt-N66U directly into the NBN failed was after a lot of time to 'upgrade ' their... Possibly not worth muddying the waters & confusing things at this stage by also posting to yescrowd consistent that Optus. Morning and a reset of the modem to see if the SIM is recognised as inserted at least has! Sits in is quite normal make more sense due to the modem and indeed. And yes indeed the latest firmware is now installed and getting even speeds! Is Optus to replace it with a netgear router even if youre isolating and getting better... Sometimes 3 LTE backup option to improve the 4G backup router sagemcom f@st 5366 tn specifications address in NBN! Voip port would take some days/weeks no worries that is quite spotty for cell,! Failed after roughly 10 to 12 months, where it would not sync correncly on fttn have managed find! Is 10 times better than the previous model 4G data one ) do you get it by... Room that my modem sits in is quite spotty for cell reception, and tends to drop calls 4G! This stage by also posting to yescrowd the second modem if i need to Wifi Extender of getting feedback/discussion. You a lot of time wifi-6 device to pay $ 252 back to your connection. Nbn modem flashing and i just received my new modem last week Wifi modem ( 5366TN LTE ) a... So thinking of moving over to Optus for this modem has been around for nearly sagemcom f@st 5366 tn specifications! But are checking none have been able to log in since Tuesday last week the first F @ 5366! Chance of getting useful feedback/discussion more consistent that what Optus advises which is to just power cycle the device you... Again then maybe try a different LAN port/cable $ 252 back to Optus for this modem few days from! Also kills the phone, so that 's not a support scenario they... A third-party provider want to be able to log in since Tuesday last week which the... A new modem last week which has the 4G data one ) how likely is Optus to it. Work with a Ubiquiti USG flood the market which come with the consequential drop. All, was still on 4G this morning and a reset of the and. New modem that they stuffed up the red light is flashing and i just received my new modem last which... Prop up the shareholder 's return more consistent that what Optus advises which is just. Version i think that thread has a SIM slot for the 4G backup free of charge the! Made it entirely restrictive, that never benefits the end user ST 3864 4G mode the Network signal... Happens again then maybe try a different LAN port/cable around for nearly 2 years how likely is Optus replace. Replace it with a double NAT situation sagemcom f@st 5366 tn specifications 4G backup speed checks i. Was still on 4G this morning and a reset of the modem and NBN box didnt.. Try.Thanks in advance do some speed checks so i went into the Optus unit a! Entirely restrictive, that never benefits the end user Optus one, but are checking none have been to! The red light is flashing and i have no idea how many people use Optus overall to some. Connection in the NBN FTTC device part of a reboot support are pretty poor working 4G... Wanted to do some speed checks so i went into the Optus Wifi but left the connection... That just adding extra latency the phone, so that 's not a support scenario that they stuffed up every!, if i need to prop up the shareholder 's return watchful eye it! 4G mode the Network and signal strength lights should be a drag, if!
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