VERY happy. Next, Icontacted La Z Boy and was given a Case number and was requested to write up myissues and send pictures. Sad, just sad. The Wingback Glider & Recliner is the perfect balance of comfort, functionality, and aesthetic appeal. I have also had problems with the leather dye rubbing off. Going beyond recliners, you can purchase actual theater seating. Patty is the kind of salesperson any store should have. Great quality, great service and a wonderful shopping experience. Quick Links About Flexsteel There have been so many problems with our furniture order from La-Z-Boy, it's hard to know where to begin. You have given me lots of things to mull over. They were already having a huge sale, and we needed to furnish or new apartment. Issaquah's La-Z-Boy furniture store provides an array of home furniture for you to choose from. We had a lot of questions. If you lean on an arm you can hear cracking of the thin piece of wood barely holding this together. He had just a few preliminary questions when we walked in the door . After not getting a call to discuss the next step I have been on hold for 1 hour and no one is helping us. In my opinion, everything's negotiable. Leather wasstretched improperly with no smoothing so there were large wrinkles to forcefit the frame. We ended up getting a completely different couch and recliner. Business as it should be conducted. There is nothing too this junky couch. Just wished more actual products on premise hope items ordered are just as view in catalog and viewer!! Found out the extended warranty was only for fabric. Sarah left me a voicemail message the first week of January to say that my rocker-recliner would be delivered on Wednesday, January 12th, and that I would receive a call the day before to give me a window of time in which to expect delivery. They were fantastic to work with from start to finish & we love everything we bought. He let us look with no pressure. I stopped at this lazy boy location after viewing lazy boy coffee tables at a furniture store in AZ. Who knew La Z Boy was still in business? We noticed the clearance prices which were surprisingly affordable. I have a Bradington Young recliner that I got in 1987. I've read this thread with interest, but where can one go to see some of these different brands? This is at least one reason why you don't find their furniture in your local . We don't even sit there. THEY DO NOT HONOR THEIR WARRANTY ON WORKMANSHIP AND THEIRPARENT COMPANY (LA Z BOY) SUPPORTS THEM IN THIS. Expected much more for my hard earned money. I sent an email to the customer service department and have not heard back from them the first two couches held up nicely, but not these. Furniture delived on time, and everything great. My wife has an advanced degree and runs a business, she's not an idiot besides the fact that you shouldn't speak condescending and rude to anyone regardless of their education/employment. But I was assured that Sarah, with whom I was dealing, would try to expedite it. Edwin J. Shoemaker and Edward M. Knabusch with their reclining wood-slat chair. I now have my very own electric chair. Lazy Boy has unique framing compared to any other recliner in its competition. Letting us know all about the structure of their furniture and answering all of our questions with great knowledge. I was and am still delighted with the overall quality and the service I got BEFORE the delivery. Avoid. We were very impressed with the service we got from Lisa and Rebecca. Our website collected and compiled various consumer reviews about Lazboy and Southern Motion Furniture as well as customer ratings and recommendations for these brands. I see how their warranty works and I will never buy an overpriced piece of garbage from them again. I guess the biggest thing for me to remember is that the prime concern is comfort for DH, as he will be the one sleeping there fairly often. If I had to do this over, I would go somewhere else as their customer service is extremely poor. Very helpful and friendly, got me every discount he could. Unfortunately, they didn't have one in stock, & couldn't get a new one for months. The Lazy Boy option is made from 7-Gauge steel that will last you for a lifetime. recliner that can be placed any closer than 8 from the wall. Patty was very helpful, made us feel like she wanted us to be happy with our choices rather than just make a sale. Came in to look for some new couches. Went to Lazy Boy today to get new recliners for the house. Ours are leather and are wearing very well after 2 years now.Ours are like this in a darker leather: Mary Lunot one problem with our Lazyboy.It's been just fine~. Great options because it offers hundreds of choices on fabrics options and color. It has been pushed back yet again to "early November", but the manager admitted that it could be a year, or two, or three. However, they do not provide free shipping, provide samples, or accept returns. I think that this is an excellent furniture store, though my only con and concern is how pricey they are for things that I just don't agree is THAT good of a piece of furniture. I waited a week or so for someone to contact me, but no such luck. It was easy and quick! I had intended to get a sofa and side chair, but after learning that they would not be able to deliver a sofa-recliner up 15 steps, I opted for 2 club chairs and a swivel side-chair. Not here in June, July, or August. When you find yourself in such a ridiculous situation as Linda has, your financial institution is where you turn. Obviously very knowledgeable. Shop elsewhere, don't buy here! Josh said he's seen better and he's seen worse (?!) The buying portion was the easy part. TERRIBLE product. It is still the most comfortable chair I have ever been in, but the La-Z-boy is sure not living up to it's reputation or warranty promises. Hancock and Moore and Leathercraft have some beautiful recliners that don't look like recliners but are somewhat pricey. It has a starting price and then you can purchase upgrades on top of that price. | Weight limit - 500 lbs. the leather is breaking down and cracking in many places. The sofa was damaged on delivery. I would buy something locally and not wait for it to be shipped, due to custom order (which was news to me that our order was custom). Thus, you can purchase at any lazy boy furniture near me. All in all, great experience. Thank you, Patty!! But I still expect truth and open communications from those retailers with whom I choose to deal. It also prevents us from using a coffee table. Think about it before you buy at this store. Best Home Furnishings boasts one of the largest selections of products in the industry. I bought a $1200 rocker recliner a little over 1 year ago. They obviously work well together and are very interested in their customers experience. My complaint was elevated, Lazy boy took the time and consideration in resolving my complaint giving me an option of store credit due to the seriousness of the repair (frame and structure damage). Our salesman (Doug) was helpful and patient, helping me and a friend (interior designer) select new furniture for my living room. Patty at the store was very nice, but she is stuck because the store seems to run terrible and they don't generally care about customers at all. Get La-Z-Boy's Latest Online DealsUnlock The Coupons. We are still waiting for the rest to be delivered. We have a recliner that we have been calling them off and on for a year. I think most recliners are pretty comfortable, and I know Lazyboy's quality is not what is was years ago. (Aspiring lawyers would have a field day with this deception, but I am sure some "LaZ" fine print is buried somewhere.) The chairs can be more than perfect but it doesn't make up for the frustration over waiting and not knowing. 2022-2023 Slumber Search $1,000 Scholarship, There is a reason why this company has been in business, After an awful experience at the Scottsdale store, I purchased a sofa and a chair and a half, Came here looking for a new recliner chair, My husband and I stoped by Modesto's La-Z-Boy, We are excited to get our very first lazy boy, Never thought I would buy anything from here. Lots of personal attention and so many options. The store was clean and organized. Really?? The manufacture warranty for materials and workmanship is only one year.. So stay away from them - not worth the time. They look terrible and it's embarrassing that I spent over $3k for a couch and loveseat based on a friend's referral. He was so knowledgeable with all the different fabrics and options! This isnt a matter of supply chain slowdown. DH is tall and has a tall man's Lazyboy. 10k on a couch with several issues that have not been rectified, rudeness and runaround. Assured by four furniture stores that England was a qualityfurniture maker owned by La Z Boy. Made in America too! When they were purchased, the salesperson led me to believe they would be ready in about 4 months and assured me that she would continue to track them. Both types of chair required service calls within a short period after purchase. Three years later the couches look like they should be under a bridge. Great service. 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Patty sent us home with fabric swatches while the factory built our items and the items arrived as promised. Then call the furniture store and tell them they're free to come pick up their junk. I bought a double recliner couch that the arm pretty much fell off. Well, they are living up to their names - the lazy boy is sure that. The chair I sat in at the store was very comfortable and plush. Btw.. that number is 980-201-3342 so hopefully that will save you 327 hours of chasing, calling and follow-up that we've had to do. They then relied on their name to coast for a long time and they cut corners. I wish this kind of customer service would be found everywhere I need to shop. Sales rep. made us sign documents stating that furniture is non-refundable. This morning, I went to the original document and dialed the wrong (mistyped) phone number that I had corrected several times). I've owned a recliner from them for years and have enjoyed it. La-Z-Boy Inc. will invest around $10 million in its England upholstery division for expanded production and a new office at England's manufacturing campus in New Tazewell, Tenn. This price range means you can expect slightly more premium options from FlexSteel. Paid in full but had to wait nearly six months for "assembly." Doug helped us and was good at leaving us alone for a bit and then coming back to check on us when we needed it. I would be careful about purchasing another la-z-boy !!!!!!! have bought furniture from LaZ Boy since early 1982, but think I a done with this brand. You can imagine how delighted I was this past Saturday -- four days ago -- when the remaining two pieces were delivered. Wow has the company changed! Eric Bray was 10 stars. Very disappointed. This meant we were expecting the chair to be able to be placed 4-6 from the wall. I called Lazy Boy corporate office and was rudely told sorry there was nothing he could do. I had a situation whereby a merchant shipped an item to me with obvious defects. She said the price is the price .No discounts. I can't stand high pressure sales people but this was just the opposite . They may be good for a couple of pieces such as recliners but for large purchases these stores are sub-par to the competition. Very impressed with customer service today! So I came home and called the number he gave me and they were not interested in hearing from me either. Linda will sell you on quality and give you zero customer service. LA Z BOYs own website (www.furnitureacademy.com/wall-hugger-recliner/) indicates the differences between a wall-hugger recliner vs. other recliners is stated as, the amount of space needed between a wall hugger recliner and the wall is on average 4 inches. We were glad to get the demonstrator delivered, but sad they wouldn't discount a used one. We picked several items on sale and she was pleased we got a good deal rather than trying to up sell us. Linda R, so sorry to hear of your terrible experience. Then about the 13 month when i was cleaning the couch and love seat i see white stuff between the cushions they were falling apart . Never will buy Laz e Boy againwish I could show you the pictures. He was also friendly, straightforward, and did not try to pressure us. Extra 30 percent off and zero percent financing today. Not a good produce. This didnt occur and when chair came in 6 months later we were told LazyBoy would be held for us. LUDICROUS! Ordered a $3000 electric recliner in black leather. We are now waiting to their reorder. We were told 4-6 weeks to receive the new arm for the couch. I have never had a problem and hope it lasts for the rest of my life!! Four months ago, I ordered a couch, a recliner, and a side chair from La-Z-Boy. I could have purchased a sofa from a truck on the side of the road for better quality. Everyone Was Very Pleasant, But, Their Company Has Struck Out. 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